Welcome!

Hello there! Please read our terms and conditions before making a booking with us.

Reception hours: We do not have 24 hour reception. Our reception hours for check-in are 09:00-21:00. Beds/rooms are generally ready by 13:00/1pm but you are allowed to leave your bags in our reception area if you arrive before your bed/room is ready. If you want secure locked storage before your bed/rooms is ready, we can direct you to a nearby self-service locker facility. If within our cancellation period, you discover you are unable to arrive for check-in during our reception hours, payment of the first night is due. If you have more than one night booked, we will expect you the following day. No shows will be charged the full amount. Payments made for late cancellation/late arrival/no shows cannot be credited to a future stay.
 
Payment: Payment is due upon arrival unless a non-refundable booking has been made in which case you were charged upon booking. We only accept cash in euro, Visa or MasterCard. A valid credit card is required to book with us. The city tourist tax ranges from €3,50 to €5 per person, per night depending on your room type. This tax must be paid in cash in euro, so please be prepared.

Preauthorization: We reserve the right to verify the validity of credit cards prior to arrival by pre-authorizing either the first night or the full amount as a guarantee in case of late cancellation or no show. If we are unable to do this, we will contact you and give you the opportunity to update your card. If we are unable to preauthorize, we will cancel your reservation.

Cancellation & Changes Policy: You have 72 hours in advance of your arrival date to cancel or modify a reservation without penalty. A late cancellation will result in a cancellation charge of the first night of your stay. A no show will result in the full amount of your stay being charged. Non-refundable reservations are exactly that - non-refundable. Any changes to a reservation which shorten a stay must be made 72 hours in advance of your arrival or the payment of the original number of nights will be due.

Force Majeure:  In the event of Force Majeure (illness, death in the family, government action, transportation cancellations or delays, terrorist attacks, pandemics or anything else outside of your or our control) affecting your booking or arrival day/time, non-refundable reservations are still non-refundable and we reserve the right to charge the first night or no-show as per our normal policy. Payments made in advance for other reasons are also non-refundable and credits will not be given for future use.

Guest Policy:  1. At check-in, we require a current valid passport or EU identity card for registration. We do not keep these documents, they are given back to you during the check-in process. 2. Age Restrictions: Guests under 18 years of age not traveling with a parent must contact us so that we can provide a permission form to be filled in and signed by the parent and a copy of that parent's passport must be presented at check-in. For the Dorms Only - no guests over 50 years of age and no minors under 12 years of age. 3. Bed allocation -  If you’re traveling with friends or family and staying in a dorm, we’ll do our best to book you in a room together but this cannot be guaranteed. Neither bottom or top bunks can be reserved or guaranteed.

Hostel damages and key loss/damage: Guests are expected to reimburse us for any damages caused during their stay. Keys lost, damaged, or not turned in at check-out will incur a replacement fee of €50.

Racist, misogynistic, transphobic, homophobic or aggressive behaviour will not be tolerated. Guests are expected to respect other guests as well as staff, local residents and property. Any guest(s) who, in the opinion of our staff, compromises the comfort, safety, or security of other guests, staff, or local residents will be asked to leave our premises and will not be given a refund.

Personal Property:  It is a guest's responsibility to ensure that personal belongings are secure at all times. We provide small lockers for small valuables in the dorms and safes in private rooms so please use them. We accept no liability for the loss, theft, or damage to guests' property.

Alcohol & marijuana & other recreational drugs:  We will not serve alcohol to anyone under the age of 18. At our staff’s discretion, we can choose to stop serving you alcohol if you are exhibiting behaviour of excessive alcohol consumption. Marijuana is not allowed to be smoked in or on our property and other recreational drug use is also not tolerated.

Pets: Small sized dogs only are allowed in private rooms but must be requested in advance. Dogs are not allowed to stay in the room without the owner present. Dogs are not allowed in the dorms. If you have a larger authorized guide-dog (not an emotional support dog) please contact us. Cats and other animals are not allowed.