Welcome!

Risol Mountain Logdge is pleased to welcome you. We are certain that everyone will show common sense and mutual respect by following the rules included in this guest information.

ROOM

• As the  rooms  are  small family-run structures, there is no reception service available at all hours of the day, as in hotels. Therefore, prior communication by phone about the estimated time of arrival is mandatory, at least 24 hours before. The lack of prior notification can also cause long waits, for which complaints or requests for reimbursement will not be accepted.
• Rooms may be occupied from 1 pm and no later than 8 pm, except in cases of guests with special needs.
• Upon arrival, the valid identity documents necessary for registration must be presented, as required by law. Failure to comply with this obligation constitutes a violation of the provisions of the penal code and authorizes the proprietor to cancel the reservation. Our guests' data is treated in accordance with the privacy laws.
• Guests will receive the room code upon arrival at the Lodge.
• Breakfast is self-service and delivers outside the rooms or  “Risol's restaurant .
• Room cleaning is done every day from 10:00 to 12:00. If the customer does not want daily cleaning, simply hang the appropriate information sign outside the room.
• It is strictly forbidden to take with you at the end of your stay: bed linen, blankets, towels, hairdryers and any other appliances or furnishings. If this occurs, the guest must reimburse any costs.
• Smoking is not allowed inside the common areas (corridor, stairs) and rooms.
• The   proprietor   is   not   responsible   for   loss,   theft   or   damage   to   objects   left unattended in the rooms or common areas and for any damage to people, animals or things from / to third parties. Any damage must be immediately reported to the facility manager.
• In the external hot tub, it is NOT allowed to add any substance (soaps, shampoos, bath foams, etc.), as they can damage its functioning. If it occurs, the guest is liable for all costs.
• In accordance with the Lodge's rules as well as the rules of the Municipal Police, silence is mandatory between 2:00 pm and 4:00 pm and from 10:00 pm to 8:00 am.
• On the day of departure, rooms must be vacated by 10:00 am.
• For those who want the bathrobe set (€ 10.00), please ask the manager.

APARTMENT

• Apartments may be occupied from 1 pm and no later than 8 pm, except in cases ofguests with special needs.
• Upon arrival, the valid identity documents necessary for registration must be presented,   as   required   by   law.   Failure   to   comply   with   this   obligation constitutes a violation of the provisions of the penal code and authorizes the proprietor to cancel the reservation. Our guests' data is treated in accordance with the privacy laws.
• Guests will receive the apartment code upon arrival at the Lodge.
• For those who want the bathrobe set (€ 10.00), please ask the manager.
• In the external hot tub, it is NOT allowed to add any substance (soaps, shampoos, bath foams, etc.), as they can damage its functioning. If it occurs, the guest is liable for all costs.
• It is strictly forbidden to take with you at the end of your stay: bed linen, blankets, towels, hairdryers and any other appliances or furnishings. If this occurs, the guest must reimburse any costs.
• Smoking   is   not   allowed   inside   the   common   areas   (corridor,   stairs)   and apartments.

• The proprietor is not responsible for loss, theft or damage to objects left unattended in the rooms or common areas and for any damage to people, animals or things from / to third parties. Any damage must be immediately reported to the facility manager.
• On the day of departure, rooms must be vacated by 12:00 p.m.