General Terms and Conditions of Rental – Domaine Sainte Raphine Rooms

1. Booking

Rooms at Domaine Sainte Raphine can be booked directly via our website.
A credit card imprint is required to guarantee the booking. Payment for your stay and any additional costs is made at the Domaine reception upon arrival.

2. Rates and payment

Rates are quoted in euros, inclusive of all taxes (VAT included), breakfast included.

Rooms are charged per night.

Payment for your stay is made on arrival at the Domaine reception.

All confirmed bookings are maintained at the agreed rate.

3. Cancellation and modification

All cancellations or modifications must be made in writing.
Depending on the cancellation period, fees may apply:

More than 15 days before arrival: no fee.

From 15 days to 24 hours before arrival: 50% of the booking amount.

Less than 24 hours before arrival or in case of no-show: 100% of the booking amount.

4. Arrival and departure

Check-in: from 3 p.m.

Check-out: until 11 a.m.

Breakfast

Breakfast is served every morning in the restaurant between 8:30 a.m. and 10:00 a.m.

In order to guarantee the quality of the service and products offered, these times must be respected.

Any requests outside these times are subject to availability and may incur an additional charge.

Restaurants on the estate

The Domaine Sainte Raphine has several dining areas that are accessible depending on opening times, seasonality and events taking place on the site.

Opening hours and days are listed on our website and at the estate reception.

Some areas may be reserved for private or professional events.

5. Pets

Dogs are accepted provided they are well-behaved and respectful of the premises.
They are not allowed on the beds.
A supplement of €10 per dog per night is applied.
Any damage caused by an animal will be charged to the guest.

6. Use of rooms

Rooms are reserved exclusively for the persons named at the time of booking.

Smoking is strictly prohibited in the rooms.

Any damage, loss or deterioration will be charged.

7. Parking

Domaine Sainte Raphine provides free parking for its guests.
Parked vehicles and any items left inside them remain the sole responsibility of their owners. The Domaine declines all responsibility in the event of theft or damage.

8. Video surveillance

For the safety of property and persons, the Domaine is equipped with surveillance cameras in outdoor areas and restaurants. No cameras are installed in private areas or rooms.

9. Traffic and walking on the estate

Guests are welcome to freely enjoy the estate and its natural surroundings.
Walks must be undertaken on the designated and marked paths.
Domaine Sainte Raphine accepts no responsibility for accidents occurring while walking or travelling within the grounds.

The Estate includes a pond. Swimming is strictly prohibited. Guests are responsible for their own safety when walking near the pond.

10. Access to the swimming pool

The Estate's swimming pool is open to guests from 10:00 a.m. to 6:00 p.m. during the season.
The swimming pool is unsupervised.
Children remain under the full responsibility of their parents or guardians.
Compliance with safety rules and the swimming pool's internal regulations is mandatory.
The Estate declines all responsibility in the event of an accident.

11. Liability

Domaine Sainte Raphine accepts no liability for loss, theft or damage to guests' personal belongings in rooms, communal areas or the car park.

12. Personal data

The data collected is necessary for processing bookings and is used in accordance with current regulations on the protection of personal data (GDPR).

13. Disputes

Any dispute relating to the interpretation or execution of these general terms and conditions shall fall within the jurisdiction of the courts of the registered office of Domaine Sainte Raphine.

Check-in / Check-out
Arrival time: Starting from 3:00 pm - Up to 9:00 pm.
Check-out before: Midday.